spring-conference-registration

Throughout its 70+ year history, NJAMHAA has proudly worked closely not only with behavioral healthcare providers, but also vendors whose products and services help maximize members’ effectiveness in delivering vital services. NJAMHAA looks forward to having both returning and new companies participate in the conference to establish and strengthen important connections. Although the pandemic has required that this conference be presented virtually, the event will provide the same high level of quality content from experts, as well as networking opportunities with vendors and fellow providers, as the previous in-person conferences have offered. To ensure a smooth and full online experience throughout the conference, NJAMHAA is working with Trusted Provider

Network, which has been offering a digital platform to connect behavioral health professionals, treatment facilities, hospitals and employee wellness programs. The conference provides learning experiences for staff at all levels, including:

• CEOs • Peers and peer advocates • Mental health counselors • Drug/alcohol counselors • Fiscal staff • Health educators • Management • Nurses • Policymakers

• Psychiatrists • Psychologists • Social workers • Supervisors • Developmental disability specialists • Compliance officers • Human resource professionals

REGISTRATIONFEES:

Member

Non-Member

Until Feb. 15, 2021

Feb. 16 - April 27

Until Feb. 15, 2021

Feb. 16 - April 27

$50

$100

$150

$200

Is your organization a NJAMHAA Member? Visit njamhaa.org to view our NJAMHAA Member Directory to see if your organization is a NJAMHAA member. All employees of NJAMHAA member organizations receive the member rate to NJAMHAA events.

*All attendees must become members of the Trusted Provider Network.

Membership is free for one year and can be cancelled at any time.

Follow Spring Conference News via #NJAMHAASPRINGCONF

IS YOUR ORGANIZATION A NJAMHAA MEMBER? Hear what Behavioral Health Leaders have to say about the benefits and impact of NJAMHAA Membership!

“I have witnessed NJAMHAA change the course of the field in the most meaningful and powerful ways.” Theresa C. Wilson, MSW, LCSW President & CEO South Jersey Behavioral Health Resources, Inc. and Executive Vice President Inperium NJ & NJAMHAA Board Member

NJAMHAA’s focus on caring for the whole person aligns with the best practices for integrated care. – Julie Drew, LCSW, MPA System Executive Director AltantiCare Behavioral Health and NJAMHAA & New Jersey Mental Health Institute (NJMHI) Board Member

As a member of NJAMHAA, we have an opportunity to collectively make an impact with issues that present barriers to providing the best services possible to a vulnerable sector of our community. – Robert J. Budsock, MS, LCADC President and CEO Integrity, Inc. Immediate Past Chair NJAMHAA Board & NJMHI Board Member

To learn more about the benefits of membership and to join if your organization is not yet a member, please contact Shauna Moses, Vice President, Public Affairs and Member Services, at smoses@njamhaa.org.

WORKSHOPS AT A GLANCE

MORNING

AFTERNOON

W orkshop G Medical-Legal Partnerships – Bringing Attorneys into the HealthCare Arena to Address Patients’ Social Determinants of Health and Improve Health Outcomes W orkshop I Tele-behavioral Health across the Continuum of Care

W orkshop B Bolster Staff Morale, Wellbeing, and Resilience with an Upgraded Personal Operating System W orkshop D Using Artificial Intelligence to Improve Outpatient Care Delivery: Real-World Use of Natural Language Processing

W orkshop F Making the Most of Online Behavioral Health Therapy

W orkshop A Introduction to Psychological First Aid

W orkshop C Peer Support Services for the Health and Wellness Needs of People with Mental Health Challenges

W orkshop H Intensive Peer Supervision: A Model for the Retention and Provision of Quality

Supervision to Peer Support Workers

W orkshop E The Mental Health Practitioner’s Ethical Responsibility to Children in Custody Proceedings

W orkshop J Demand, Consolidation and Innovation Disrupt Behavioral Health in 2021

Continuing Education Credits NJ Social Workers: These courses have been approved for CE credits. In order for attendees to be eligible for the credit, they must be present and signed into the webinar for the entirety of each session. Attendance will be monitored and tracked by TPN. Attendees will receive an evaluation via email once the session has ended. They must complete that evaluation and send it back for each session they attend and wish to receive credit for. Certificates will be emailed to attendees to the email address provided in their registration within thirty days after the webinar. NJAMHAA also asks that each attendee also submit an Overall Program Evaluation that they will also receive via email after the Webinar is over. Please Note: ASWB ACE is accepted in every state, except NY. For more info on where ASWB credits are accepted please go to https://www.aswb.org/licenses/ace-approved-continuing-education/states-and-provinces-that-accept-ace/ For information about Continuing Education credits, please contact cleonardo@njamhaa.org.

AGENDA AT-A-GLANCE Tuesday April 27, 2021

W elcome and I ntroductions 9:00 a.m. – 9:15 a.m. Debra L. Wentz, PhD President and CEO, NJAMHAA, Inc. Susan Loughery, MBA

Associate Executive Director, Catholic Charities, Diocese of Trenton; Board Chair, NJAMHAA, Inc. K eynote P resentation 9:15 a.m. – 10:15 a.m. Preparing for The Future - The Trends Driving Change in Behavioral Health Services Monica E. Oss Chief Executive Officer & Senior Associate OPEN MINDS B reak & V endor B rowsing 10:15 a.m.– 11:00 a.m. W orkshops A – E 11:00 a.m. - 12:00 p.m. L unch B reak and V endor B rowsing 12:00 p.m. – 1:00 p.m. A fternoon P lenary S ession 1:00 p.m. – 2:00 p.m. What Impact Does a New Congress to a New Administration Have on Behavioral Health Policy? Charles Ingoglia, MSW President & CEO National Council for Behavioral Health B reak & V endor B rowsing

2:00 p.m.– 2:45 p.m. W orkshops F – J 2:45 p.m. - 3:45 p.m.

DETAILED AGENDA Tuesday April 27, 2021

W elcome and I ntroductions 9:00 a.m. – 9:15 a.m. Debra L. Wentz, PhD President and CEO, NJAMHAA, Inc. Susan Loughery, MBA

W orkshops A – E 11:00 a.m. - 12:00 p.m. W orkshop A Introduction to Psychological First Aid Maureen Brogan, LPC, BCET, DRCC, ACS Program Manager for the Statewide Traumatic Loss Coalitions for Youth Program Kathryn Burton, EdM, DRCC Program Coordinator, New Jersey Children’s System of Care Training & Technical Assistance C ourse D escription : This workshop will provide a basic overview of Psychological First Aid (PFA). PFA is an evidence-informed modular approach to help children, adolescents, adults, and families in the immediate aftermath of disaster and terrorism. Individuals affected by a disaster or traumatic incident, whether survivors, witnesses, or responders, may struggle with new challenges following such events. PFA was developed by the National Child Traumatic Stress Network and the National Center for PTSD, with contributions from individuals involved in disaster research and response. PFA is designed to reduce the initial distress caused by traumatic events (including pandemics) and to foster short- and long-term adaptive functioning and coping. The seminar will also provide ways to address and prevent secondary traumatic stress, vicarious trauma, compassion fatigue, burnout (rusting) and moral injury. Information on how to request a full day of PFA for staff will be provided. L earning O bjectives : At the end of this session, attendees will be able to : • Identify the eight Core Actions for Psychological First Aid. • Recognize, prevent, support and assist staff in mitigating the effects of secondary traumatic stress, vicarious trauma, compassion fatigue, burnout (rusting) and moral injury. • Create Compassion Care Planning for themselves personally and professionally and for their families. T arget A udience : Social Workers, Counselors, Management A udience T arget L evels : Beginner, Intermediate, Advanced number and type of credits : 1 CE – General Social Work Practice Karen McGrellis, LPC, CTTS, DRCC, ACS, MPA Senior Training and Consultation Specialist Rutgers University Behavioral Health Care Behavioral Research & Training Institute

Associate Executive Director, Catholic Charities, Diocese of Trenton; Board Chair, NJAMHAA, Inc. K eynote P resentation 9:15 a.m. – 10:15 a.m. Preparing for The Future - The Trends Driving Change in Behavioral Health Services Monica E. Oss Founder & Chief Executive Officer, OPEN MINDS C ourse D escription : In this opening for the NJAMHAA 70th Anniversary Spring Conference, Monica E. Oss will provide a strategist’s perspective on where the field has been and the factors shaping behavioral health service financing and delivery in the years ahead. This briefing will look at the effects of the COVID pandemic on the health and human service landscape - in terms of health, economics, and political forces - and how service de- livery will likely change as a result. In addition to sharing a look at key market developments, Ms. Oss will outline new opportunities for serv- ing consumers and the leadership framework needed by executives of organizations serving individuals with mental illness and substance use orders. L earning O bjectives : At the end of this session, attendees will be able to: • Explain the lasting impact of COVID-19 on the economics and service delivery in the health and human service landscape. • Evaluate their organizations’ strategies and service lines relative to maintaining a competitive advantage and sustainability. • Describe how their organizations’ executive teams could trans- form their organizations to make those strategies a reality and thrive in this new environment. T arget A udience : Management, Fiscal A udience T arget L evels : Beginner, Intermediate, Advanced number and type of credits : 1 CE – General Social Work Practice

B reak & V endor B rowsing 10:15 a.m.– 11:00 a.m.

DETAILED AGENDA Tuesday April 27, 2021

W orkshop B Bolster Staff Morale, Wellbeing, and Resilience with an Upgraded Personal Operating System Anne E. Collier, JD, MPP, PCC Chief Executive Officer Cynthia Shaffer, MS, MBA, ACC Chief Operating Officer Arudia C ourse D escription : While we’re all teetering precariously close to burnout at times, your front-line staff members are suffering the most. They are sometimes conflicted as they balance their own and families’ needs with provid- ing services to people who may not be taking the appropriate safety precautions. Although your highest performers proceed as though fail- ure is not an option, they are the most stressed. They certainly don’t need to work harder. They need to upgrade their personal operating system so they remain the island of calm in a tsunami of challenges and stress. The Arudia Upgrade is the shift in thinking from stress- and fear-driven to resilient, thoughtful and deliberate. When leadership, management and staff make this shift, morale and culture improve as the feeling of wellbeing and can-do attitude abound. Based on the Actualized Lead- er Framework, this program is about more than personal resilience. It is about professional development that results in long-term advances in morale, culture, efficacy and the resulting improvement in financial stability and sustainability. L earning O bjectives : At the end of this session, attendees will be able to: • Analyze when fear is driving thinking and behavior. • Analyze when fear is driving others, and depersonalize the behavior. • Explain and coach colleagues from a place of pessimism to positivity. • Describe the micro-culture around them. T arget A udience : Social Workers, Counselors, Management A udience T arget L evels : Beginner, Intermediate, Advanced number and type of credits : 1 CE – General Social Work Practice

W orkshop C Peer Support Services for the Health and Wellness Needs of People with Mental Health Challenges Martha Barbone, DVM, CPS PCORI Dissemination Team Member Consultant C ourse D escription : People with serious mental health challenges get sick and die 15 years earlier than same-aged peers. They show especially high rates of infec- tious disease and respiratory disorders and such health risks are fur- ther threatened by the COVID-19 pandemic. One reason is a fragment- ed health system where limited resources are distributed across large geographic areas. Peer support specialists are persons in recovery who use their lived experience to enhance health services. They assist people in the hands-on tasks of making and accompanying people to appointments, so the clients are better engaged in their care. Limi- tations in cultural competence undermine engagement in physical health care, as well. Mortality for people with serious mental illness is even worse when they are of color or have low incomes. In addition to being people in recovery, peer support specialists are selected from the same ethnic groups and communities as service participants. Their shared experiences bridge interpersonal and instrumental barriers to accomplishing the health and wellness goals of service participants. L earning O bjectives : At the end of this session, attendees will be able to: • Explain the barriers to physical health care experienced by those with mental health challenges. • Describe how peer support can support those with mental health challenges to improve their physical health care. • Define Community Based Participatory Research. • Explain the outcomes of three research studies evaluating peer support impact in physical health care. • Explain how peer support services might be further implement- ed moving forward. T arget A udience : Peer Specialists and Supervisors, Administrators, Primary Care Providers, Social Workers, Case Managers A udience T arget L evels : Intermediate number and type of credits : 1 CE – General Social Work Practice

DETAILED AGENDA Tuesday April 27, 2021

W orkshop D Using Artificial Intelligence to Improve Outpatient Care Delivery: Real-World Use of Natural Language Processing Dennis Morrison, PhD

W orkshop E The Mental Health Practitioner’s Ethical Responsibility to Children in Custody Proceedings Christine Heer, Esq., LCSW Social Worker C.Heer Consultation C ourse D escription : The custody of children can have long-time impact on children’s development throughout the life span. Yet, courts are making deci- sions about child custody daily and increasingly with the assistance of mental health professionals. Due to the potential long-term impacts of these decisions, mental health professionals must be cognizant of the ethical, legal and values bases of the processes they undergo in as- sisting these families. This workshop will explore the needs of children to be considered in child custody decision making, the applications of Codes of Ethics, values that mental health professionals may be bringing into their work and ethical approaches that can keep children physically and emotionally well during these difficult processes. L earning O bjectives : At the end of this session, attendees will be able to : • Apply ethical standards to work with families and children in- volved in custody disputes. • Define and assess standards used by New Jersey Courts when determining custody. • Define assessment domains when working with children before, during and after divorce. • Identify warning signs of trauma in children involved in high- conflict custody matters. T arget A udience : Mental health professionals who work with families A udience T arget L evels : Intermediate number and type of credits : 1 CE – Ethics L unch B reak and V endor B rowsing 12:00 p.m. – 1:00 p.m.

Consultant/Owner Morrison Consulting C ourse D escription :

The term “artificial intelligence” (AI) has been around for quite a while. It is a mature technology, actually being used in many aspects of everyday life from Amazon suggestions to automated voice interaction systems. Health care has seen some use of AI in fields like radiol- ogy, pathology and population health analytics. These applications of AI in health care have relied heavily on pattern analysis of images (radiology and pathology) where the analysis of an image like an x-ray, however complex, can be subjected to a finite set of rules that a com- puter can use to analyze the image. Despite some rather rudimentary attempts, AI has seen little application into actual mental healthcare delivery until recently. The advent of Natural Language Process- ing (NLP) and Natural Language Understanding (NLU) has made it possible to apply AI to therapist-client interactions in near real-time, providing clinical insights for clinicians and supervisors and automati- cally generating progress notes based solely on their verbal exchange with no typing by the clinician or client. This session will discuss the evolution of AI in health care and behavioral health care and will give real-world examples of NLP-based systems currently in use by behav- ioral healthcare providers. Examples of how such systems can increase efficiency and clinical insights will be provided. L earning O bjectives : At the end of this session, attendees will be able to : • Identify two previous attempts at introducing AI into behavioral health treatment. • Explain the basics of Natural Language Processing. • Describe how AI in behavioral health care can add value to clinical care. • Describe how AI is an aid to clinicians.

T arget A udience : Clinicians, middle and senior executives A udience T arget L evels : Intermediate number and type of credits : 1 CE – Clinical

DETAILED AGENDA Tuesday April 27, 2021

A fternoon P lenary S ession 1:00 p.m. – 2:00 p.m. What Impact Does a New Congress to a New Administration Have on Behavioral Health Policy? Charles Ingoglia, MSW President & CEO National Council for Behavioral Health C ourse D escription : The behavioral health industry continues to adopt its offerings of ser- vices in response to the emergence of the novel coronavirus. How will a new Congress and Administration help or hinder continued access to behavioral health services? This session will answer this question, as well as provide a national perspective on trends. L earning O bjectives : At the end of this session, attendees will be able to: • Explain the major federal policy changes that have occurred re- lated to the delivery of mental health and substance use disorder treatment. • Describe the challenges that behavioral health organizations face when implementing new delivery methods. • Discuss the future of temporary federal policy changes related to telehealth, competition and value-based care within the behav- ioral health sector. T arget A udience : Social Workers, Counselors, Management, Fiscal A udience T arget L evels : Intermediate number and type of credits : 1 CE – General Social Work Practice B reak & V endor B rowsing 2:00 p.m.– 2:45 p.m.

W orkshops F – J 2:45 p.m. - 3:45 p.m. W orkshop F Making the Most of Online Behavioral Health Therapy Jeanine P. Miles, MS, LPC, CBC Director of Business Development and Practicing Licensed Clinician Center for Family Guidance, PC C ourse D escription : If you’re a behavioral health therapist who was suddenly thrust into the world of tele-therapy, you may be wondering whether you are as effective now as you were when all your sessions were held in person. Ms. Miles will share some tips and tricks for making sure you’re the best tele-therapist you can be. This session will help to set you and your clients up for success, starting with basic mechanics such as therapy room, sound lighting and camera positioning. She will review guidelines for best practices and address legal and ethical consid- erations. You will learn how to streamline your tele-therapy with a behavioral health electronic health record to ensure you are providing evidence-based care while simplifying behind-the-scenes work, such as documentation. L earning O bjectives : At the end of this session, attendees will be able to : • Identify at least three basic definitions used in tele-mental health. • List two risks to confidentiality when using technology. • Explain how to prepare a client for a video session. • Identify which of the technologies (video, e-mail, text messaging, phone) used today is preferred by insurance companies. T arget A udience : Social Workers, Counselors, Management A udience T arget L evels : Beginner, Intermediate number and type of credits : 1 CE – Clinical

DETAILED AGENDA Tuesday April 27, 2021

W orkshop G Medical-Legal Partnerships – Bringing Attorneys into the HealthCare Arena to Address Patients’ Social Determinants of Health and Improve Health Outcomes Erika Kerber, Esq. Associate Executive Director Community Health Law Project Alma Yee, Esq. Managing Attorney Community Health Law Project Caitlyn Yerves, BA Director of Communications and Advocacy Care Plus NJ, Inc. C ourse D escription : Research indicates that approximately 80% of individuals’ health is determined by social, environmental, and behavioral factors. When key elements of everyday life - such as disruptions in income, housing, health coverage, and food security – are compromised, health suffers and recovery is compromised. Yet, healthcare profes - sionals lack expertise in navigating these complex social issues and the public systems that are designed to help. Bridging this gap with legal expertise provides a necessary link to quality health care – a medical-legal partnership. This workshop will discuss what a medical-legal partnership looks like and the benefits and value of developing these partnerships as a necessary component of a comprehensive treatment program to promote holistic health care. Community Health Law Project has developed several medical- legal partnerships with healthcare providers around the state, including CarePlus NJ. The successful collaboration with CarePlus and others will be discussed, along with examples of other thriving medical-legal partnerships around the country. L earning O bjectives : At the end of this session, attendees will be able to : • Identify social determinants of health, especially those that can only be addressed through legal means. • Explain how social determinants of health affect overall health outcomes. • Analyze how medical-legal partnerships can address social determinants of health and significantly benefit both patients and healthcare providers. T arget A udience : Clinicians, Social Workers, Counselors, Administrators, Management, Fiscal A udience T arget L evels : Beginner, Intermediate, Advanced number and type of credits : 1 CE – General Social Work Practice

W orkshop H Intensive Peer Supervision: A Model for the Retention and Provision of Quality Supervision to Peer Support Workers Micah Hillis, MSW, LCSW Program Manager Rutgers University Behavioral Health Care Christina Kadelski, LPC, LCADC, ACS Program Coordinator Rutgers University Behavioral Health Care C ourse D escription : The field of peer support is one of the fastest growing fields in the helping professions. However, the provision of quality supervision for peer support workers remains an often unmet challenge. Further- more, the struggle to adequately provide supervision often leads to a high turnover rate among programs that employ the evidence-based practice of peer support. This presentation will assist supervisors and administrators in understanding various methods of training, supervis- ing and providing ongoing support to peer support staff with the over- all goal of staff retention. Historically, staff retention of peer support workers has been difficult. This presentation will review the methods and strategies that have enabled the Intensive Recovery Treatment Support (IRTS) Program to maintain a 95% peer support staff retention rate over the past three years. L earning O bjectives : At the end of this session, attendees will be able to : • Identify five effective strategies for supervising peer support workers. • Explain three effective methods for retaining peer support work- ers. • Describe how to integrate the effective strategies and methods of the other objectives into their agencies and supervision practice. T arget A udience : Social Workers, Counselors, Management A udience T arget L evels : Beginner, Intermediate, Advanced number and type of credits : 1 CE – General Social Work Practice

DETAILED AGENDA Tuesday April 27, 2021

W orkshop I Tele-behavioral Health across the Continuum of Care Daniel Khebzou Senior Director of Business Development Array Behavioral Care C ourse D escription : As hospitals and health systems endure a surge of behavioral health patient presentations, teams are often faced with having to juggle high demand and acuity with other clinical priorities. As the rate of adoption for telehealth solutions increases due to the COVID-19 pandemic and because of its overall efficacy, hospital emergency departments, inpatient units and outpatient facilities are working to understand how to successfully implement a sustainable program. Telepsychiatry, with its increased usage across the care con- tinuum, should be seen as a sustainable solution to help organizations both meet immediate needs and achieve long-term strategic goals. This presentation will discuss why, where and how organizations can implement tele-behavioral health to enhance their current services in order to drive clinical, operational and financial value for consumers, clinicians, organizations and the greater communities they serve. This discussion will incorporate insights frommore than 20 years of experi- ence implementing tele-behavioral health programs and includes first- hand perspective from working with partners across the continuum during COVID to rapidly ensure telehealth success. L earning O bjectives : At the end of this session, attendees will be able to : • Distinguish three core models of tele-behavioral health and their ideal applications based on each care setting. • Describe the basic fundamentals, key stakeholders and clinical and operational elements of a tele-behavioral health program. • Identify potential challenges of program implementation and areas for return on investment. T arget A udience : Community Mental Health Leadership, Therapists, Social Workers, Behavioral Health Professionals A udience T arget L evels : Beginner, Intermediate N umber and type of credits : 1 CE – General Social Work Practice

W orkshop J Demand, Consolidation and Innovation Disrupt Behavioral Health in 2021 Donald Parker, LCSW President, Hackensack Meridian Carrier Clinic and President, Hackensack Meridian Health Behavioral Health Care Transformation Services/Integrative Medicine C ourse D escription : This workshop will examine the six trends that are impacting the in- crease in demand for behavioral health services: mental health issues, ranging from general anxiety to psychosis, experienced during the COVID pandemic; continued expansion of Medicaid; increased compe- tition for insured patients; increasing provider shortages; continuation of the opioid epidemic; and payers’ new focus on behavioral health- care costs. It will also explain the four major forms of consolidation in which behavioral health providers are engaging – providers joining providers, providers joining hospitals, psychiatric hospitals joining hospital systems, and hospitals and health systems partnering with insurers – as well as the emergence of non-traditional partnerships; resulting market fragmentation and scale disrupts; and increased scru- tiny of the Federal Trade Commission. The presentation will conclude with a focus on innovation, including the emergence of new care delivery systems; new doors for development opening as a result of COVID-19 technology investments; innovative staffing models; social determinant strategies that bring new players into behavioral health care; and the surging of private equity interest, which creates new delivery models, new providers, improvements in technology and potential better outcomes. T arget A udience : At the end of this session, attendees will be able to : • Explain the six trends that are impacting the increase in demand for behavioral health services. • Explain the four major forms of consolidation in which behavioral health providers are engaging. • Describe the sources, amounts and targets of capital investments in behavioral health providers. T arget A udience : Social Workers, Counselors, Management, Fiscal A udience T arget L evels : Beginner, Intermediate, Advanced number and type of credits : 1 CE – General Social Work

UPCOMING CONFERENCES AND IMPORTANT DATES 70TH ANNIVERSARY CELEBRATION SAVE THE DATE MAY20, 2021 FROM10:30A.M. TONOONVIAZOOM NJAMHAA ANNUAL IT CONFERENCE SAVE THE DATE JUNE9, 2021

PLEASE FOLLOWTHEGUIDELINES LISTEDBELOW TOENSURE THAT YOURREGISTRATION IS PROMPTLY ANDACCURATELYPROCESSED.

Registration Rates We are pleased to offer discounted rates for our members. We request that you confirm your organization’s membership status to ensure that you benefit from the discount if your organization is a member. Please visit njamhaa.org and click on the NJAMHAA Membership Directory to see if your organization is included. If the discounted rate is paid by a nonmember, the nonmember will be invoiced for the difference. We would be happy to discuss membership with you if you are interested. Online Registration To ensure efficiency and accuracy, we need to process all registrations online. E-mails and faxes do not constitute registrations. If you have any difficulties with online registration, please contact Christine Leonardo at cleonardo@njamhaa.org Media Release By completing the online registration, you acknowledge the conference may include your name and organization in any and all NJAMHAA online and paper publications, website and media and NJAMHAA will be held harmless regarding their use. This pertains to individuals who register themselves, as well as individuals who are registered by others. Cancellation, Substitution and Refund Policy Substitutes for exhibitors and attendees are allowed. Sponsor, exhibitor and advertiser registrants must cancel registrations IN WRITING ONLY to Christine Leonardo by e-mail at cleonardo@njamhaa.org, by 4:00 p.m., 30 calendar days prior to the conference in order to receive a 100 percent refund of the registration fee. If you cancel your registration between 15 and 29 days prior to the conference start date, you will receive a refund of only 50 percent of the registration fee. No refunds will be made within 15 or fewer days of the start date. Phone calls and voicemails will not be accepted as a means of cancellation.

Grievance Policy Should any registrant be dissatisfied with the quality of their continuing education program during this event, a request in writing, explaining why you were dissatisfied, must be submitted to NJAMHAA within five (5) business days of the conclusion of the conferences/training in order to receive a full refund of registration fees. The claim must be a valid claim and supported by specific documentation and not to be used to acquire a refund. Please go to the Events page on www.njamhaa.org for grievance detail information and the form. Grievance requests must be sent by e-mail to cleonardo@njamhaa.org or fax at (609) 838–5489. Payment Information and Insufficient Funds Online credit card payments may be made through the Trusted Provider Network website at tpn.health. If a credit card is declined for any reason, a $15 fee will be applied to your invoice and be required as payment. Individuals holding outstanding balances will be ineligible to attend future NJAMHAA conferences or trainings until the outstanding balances are paid in full. Each individual with an outstanding balance that has been carried for more than 30 days will incur a $25 late fee, which will be applied to the invoice and required as payment.

All attendees must become members of the Trusted Provider Network.

Membership is free for one year and can be cancelled at any time.

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New Jersey Association of Mental Health and Addiction Agencies, Inc. 3635 Quakerbridge Road, Suite 35 Mercerville, NJ 08619 Phone: 609.838.5488 Fax: 609.838.5489 www.njamhaa.org